Thursday, October 14, 2010

Control vs Excuse

Today's morning meeting was hosted by Oratory Commerce Assistant Owner Andrew Fair clough. Andy who will be opening up an office in Ireland next month, spoke about how easy it is to achieve the daily target goals set during the morning meetings for the events. He explained a very simple structure relating to how a Field Representative should carry himself or herself during his or her presentation in events.

Verbally

  • Capture customer's attention with a question ie."Hi, do you shop here often?"

  • Answer questions and end the answer with a question - this enables you to take control

  • Be assumptive

  • Ice breakers / Hooklines

  • Tone of voice - have confidence within yourself

Non Verbally

  • Body Language

  • Smile

  • Hands - help paint a picture

  • Pitch cards

  • Eye contact

  • Nodding


These simple steps help achieve the daily goals that are set. Knowing that you are in control allows you to have great consistent sales daily.